Description: Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business - 2015 Hardcover Is Your Company EMPOWERED for Success?You know it's happening within your organization. Your people, armed with cheap, accessible technology, are connecting with customers and building innovative new solutions. But who are these creative problem-solvers? How can you be one? And just as important--how can you lead them?It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update your Wikipedia entry with product complaints.In this new world, dealing with empowered employees and customers --Insurgents -- is only going to get more challenging. Employees are using this technology in the workplace and customers are using it in the marketplace, and neither obey the rules you set up.This chaos is your future as a manager. You could try to shut it down and shut it off. Or you can harness it and reap the business benefits.
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Country/Region of Manufacture: United States
Language: English
Book Title: empowered
Author: Bernoff Schadles
Narrative Type: Nonfiction
Publisher: Harvard Business Review Press
