Managing Service Level Quality: Across Wireless and Fixed Networks by Peter Mass

Description: Managing Service Level Quality by Peter Massam Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description Service Level Management (SLM) is a way of analyzing services viewed in the context of users or service consumers, their requirements, their priorities. This is the first book available which applies quality of service techniques and technologies to wireless/mobile networks 3G/UMTS. Publisher Description QoS (Quality of Service) and Network Management are old topics. However, the fusion of IP style multimedia and wireless networks (3G) means that network managers who might previously have dealt with one or the other, must now manage and provide service guarantees for the both. This is where Managing Service Level Quality across Wireless and Fixed Networks steps in. It begins by examining the mechanisms that already existed in fixed IP data networks prior to the introduction of probe and agent technology. A look at these later developments is then supplemented with a real-world scenario of how real time application performance monitoring can not only provide service level management but can also aid in root cause analysis. This same model is then applied to a wireless environment examining which elements are required to be able to deliver multimedia services across 2nd and 3rd generation mobile networks, detailing the components of data networking that will assist in guaranteeing service level performance and the constraints placed on those guarantees when passing services over an air interface to a wireless-enabled device. It asks a simple question: will multimedia applications and the guaranteed levels of service required by them work when traversing from fixed to wireless networks?It tracks QoS components and mechanisms of both environments and looks at what will provide the glue in this brave new converged world and also provides empirical data to back up the conclusions drawn. First book available which applies QoS techniques and technologies to wireless/mobile networks 3G/UMTSDeals with the search for the real time information that constitutes the "customer experience" in terms of application performance so that service levels can be verified against measurable and relevant data in a true end-to-end manner across both fixed and wireless networksPresents probe and agent technologyFeatures a real-world scenario of how real time application performance monitoring can not only provide service level management but can also aid in root cause analysis - this will be of particular interest to practitionerAnalyses which elements are required in order to deliver multimedia services across 2nd and 3rd generation mobile networksDetails the components of data networking that will assist in guaranteeing service level performance Essential reading for Wireless and IP data network professionals/practitioners, network managers and architects, technical consultants, quality assessment engineers, infrastructure vendors, application developers, portal designers, wireline operators, lecturers, postgraduates, senior undergraduate students and industry trainees. Author Biography Peter Massam has more than 18 years IT experience spanning mobile, carrier, enterprise, retail, government and education markets, mostly in the area of end-to-end management of voice and data networks, including 3G wireless multi-service networks.He has put many of the features of the book into practice in the wireless space with mFormation Technologies (a leader in wireless cradle to grave device management) where as Service Quality Management director he is responsible for the strategy, roadmap and product management for the Customer Experience product, which has been successfully integrated into an industry-leading OSS system.At 3 (Hutchison 3G Ltd), Peter headed up the Service Assurance function, creating a strong foundation of service quality standards across 110 suppliers, introducing customer and network quality improvement programmes, producing a complete ROI business case for a Business Markets product based around customer experience monitoring and delivering comprehensive board-level business metrics.Prior to that, he was responsible for the strategy, design and implementation of a unique global Service Level Management solution at Nortel Networks, which led to the development of a new managed service. Having previously technologies ranging from Helpdesk through to back-end servers, he has developed extensive expertise in business, customer and operational service management requirements.Peter has also authored a book entitled Managing Service Level Quality across Wireless and Fixed Networks, John Wiley & Sons Ltd, 2003 ISBN 0-470-84848-0 that discussed the elements that enable management of service quality in both IP and Wireless networks, with a real world implementation example. He has also published a paper entitled A Decent Service Level, IEE Communications Engineer, June 2003 that illustrated an innovative method of maintaining service quality across multiple operator domains using todays technologies.Peter is an Arts graduate from Durham University and received a distinction in his MSc in Professional Computing from Staffordshire University in July 2003. Details ISBN 0470848480 ISBN-13 9780470848487 Title Managing Service Level Quality Author Peter Massam Format Hardcover Year 2002 Pages 184 Edition 1st Publisher John Wiley & Sons Inc GE_Item_ID:1357139; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 190.99 USD

Location: Calgary, Alberta

End Time: 2024-10-19T03:52:43.000Z

Shipping Cost: 0 USD