Quality Management for Organizational Excellence: Introduction to Total Qlty. ++

Description: Product DetailsSynopsisThis book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books -- helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.Product IdentifiersISBN-100135019672ISBN-139780135019672eBay Product ID (ePID)71155361Key DetailsAuthorDavid L. Goetsch, Stanley DavisNumber Of Pages672 pagesFormatHardcoverPublication Date2008-12-30LanguageEnglishPublisherPrentice Hall PTRPublication Year2008Additional DetailsEdition Number6Copyright Date2010IllustratedYesDimensionsWeight50.1 OzHeight1.1 In.Width8.5 In.Length11.3 In.Target AudienceGroupCollege AudienceClassification MethodLCCN2008-040391LC Classification NumberHD62.15.G64 2010Dewey Decimal658.4/013Dewey Edition23

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End Time: 2025-02-09T01:38:04.000Z

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