Description: "An easy-to-read introduction to service design, with great examples from one of the world's leading service design agencies. A 'must read' for anyone who wants to become familiar with service design in theory, methods, and practice!" --Prof. Birgit Mager, President, Service Design Network gGmbH Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Price: 75.33 USD
Location: East Hanover, NJ
End Time: 2024-11-16T09:41:11.000Z
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 60 Days
Refund will be given as: Money back or replacement (buyer's choice)
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EAN: 9781933820330
UPC: 9781933820330
ISBN: 9781933820330
MPN: N/A
Item Height: 1.3 cm
Item Weight: 0.36 kg
Book Title: Service Design : from Insight to Implementation
Number of Pages: 216 Pages
Language: English
Publisher: Rosenfeld Media, LLC
Topic: Industries / Service, Research & Development, Social Aspects / Human-Computer Interaction
Publication Year: 2013
Illustrator: Yes
Genre: Computers, Business & Economics
Item Length: 9 in
Author: Andy Polaine, Lavrans Løvlie, Ben Reason
Item Width: 6 in
Format: Trade Paperback
