The Complete Guide to Conflict Resolution in the Workplace by Marick F. MASTERS

Description: The Complete Guide to Conflict Resolution in the Workplace by Marick F. MASTERS, Robert R. ALBRIGHT Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description This invaluable resource shows you why its so much more valuable to resolve conflict than it is to eradicate it.People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. However, conflict is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.Packed with exercises, case studies, and checklists, The Complete Guide to Conflict Resolution in the Workplace supplies you with:an overview of workplace conflict,diagnostic tools for measuring it,and techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, and more.This authoritative manual also explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Author Biography Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy. Long Description "People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more." Description for Bookstore "People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managingconflict.This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies:* an overview of workplace conflict* diagnostic tools for measuring it* techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more." Details ISBN0814417183 Short Title COMP GT CONFLICT RESOLUTION IN Language English ISBN-10 0814417183 ISBN-13 9780814417188 Media Book Format Paperback Audience Age 17-17 Imprint Amacom Place of Publication New York Country of Publication United States Illustrations black & white illustrations Pages 368 Translated from English Year 2002 Publication Date 2002-05-13 UK Release Date 2002-05-13 AU Release Date 2002-05-13 NZ Release Date 2002-05-13 US Release Date 2002-05-13 Author Robert R. ALBRIGHT Publisher HarperCollins Focus DEWEY 658.4053 Audience General We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:44599009;

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