Description: What Managers Say, What Employees Hear : Connecting With Your Front Line So They'll Connect With Customers, Hardcover by Maruca, Regina Fazio (EDT), ISBN 0275987035, ISBN-13 9780275987039, Brand New, Free shipping in the US This book is a wake-up call for any executive who thinks front-line employees give a damn. In retail stores, on shop floors, and in offices around the country (and around the world), a refrain of disillusionment and distrust is being sung, and its negative effects on corporate performance-- ., employee retention, productivity, and customer relationships--are profound. A huge gulf exists between the corner office and the cubicle, in terms of how people define their company's brand, vision, strategy, and goals, and the means to achieve them. Even "enlightened" business leaders who support cultures of inclusion and open communication find that their messages aren't getting through--the quantity of information available to front-line employees has increased, but the quality, in terms of both transmission and reception, has not. What Managers Say, What Employees Hear reveals the roots and effects of these problems, then presents a wealth of practical insights for addressing them. Former Harvard Business Review Senior Editor, Regina Maruca, has assembled some of today's most influential management writers and practitioners to provide fresh and practical insights for bridging the gaps between management and employees, and improving both individual and organizational performance in the process.
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Book Title: What Managers Say, What Employees Hear : Connecting With Your Fro
Author: Maruca, Regina Fazio (EDT)
Language: english
