Description: In today's world of social media, instant communication and the desire to share opinions (good and bad), your customers are more powerful than ever and holding on to them is becoming more difficult. A revolution is underway. If your organisation is ready to take advantage of the opportunities this revolution offers, then this guide is for you. Authors Ian and Sheila Purdy show that everything that you and your staff do can have a positive effect on your customers' experiences and perceptions of your organisation. They present straightforward ideas for building the voice of your customers into your processes and creating an environment in which quality is everyone's business. Presenting a pragmatic approach, this guide will help your organisation refocus its quality system and so profit from this customer-led quality revolution.
Price: 30.68 AUD
Location: Hillsdale, NSW
End Time: 2024-11-19T07:09:48.000Z
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EAN: 9781483431383
UPC: 9781483431383
ISBN: 9781483431383
MPN: N/A
Book Title: Why Should I Give a ***** about Quality?: Understa
Item Length: 21 cm
Publisher: Lulu Publishing Services
Publication Year: 2015
Subject: Business
Item Height: 210 mm
Number of Pages: 210 Pages
Language: English
Publication Name: Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution
Item Weight: 254 g
Type: Textbook
Author: Sheila Purdy, Dr Ian Purdy
Item Width: 148 mm
Format: Paperback
